You can start performing online redemption via myASNB portal on 20 April 2020 while myASNB mobile app starts on 27 April 2020.

The existing operating hours of myASNB portal and myASNB mobile app are as follows

Redemption (all funds):
Monday – Sunday, 02:00 AM to 11:59 PM (local time)

You can register myASNB portal account by signing up at www.myasnb.com.my.

Click here for registration steps at myASNB portal.

You may also access the myASNB mobile app after portal registration.

Please ensure to update your mobile phone number at any ASNB branches and agents before register.

No. Currently only myASNB portal offers online redemption of ASNB units.

This service is also available on myASNB mobile app. You can download the mobile app from Google Play and App Store.

You can perform online redemption for all ASNB unit trusts.

No additional charges.

The minimum redemption amount is 100 units and the maximum is 2,000 units per monthly, accumulated for all ASNB unit trusts.

Example : Online redemption transaction in August

Transaction on 20/8 is unsuccessful because unit holder has reached the maximum amount of 2,000 units for online redemption performed in August.

However, transactions performed after 4.00 PM on the last day of any month may affect your redemption limit for the following month depending on the transaction processing date

Yes. You are allowed to conduct online redemption 3 times per calendar month.

Example : Online redemption transaction in August

Transaction on 20/8 is unsuccessful because unit holder has reached the frequency limit of 3 times for online redemption performed in August.

However, transactions performed after 04.00 PM on the last day of any month may affect your redemption limit for the following month depending on the transaction processing date.

The maximum limit of online redemption is set at 2,000 units per month as it is adequate for an immediate source of income for unit holders when in need.

As unit trust is a form of medium to long-term investment, unit holders are encouraged to maintain the investment longer to reap the benefits of investment and only redeem when necessary.

Yes, you can.

No. The limit is set by the system and not through user own setting.

Yes, you can redeem fixed price and variable price products via online on the same day, subjects to the online redemption limit.

Yes. You can redeem multiple times on the same day via online, subject to monthly limit.

However, there are no limits for redemption performed over the counter at ASNB branches and agent nationwide.

Note: Same Day Transaction (SDT), i.e. Subscription and redemption of units for the same ASNB unit trusts on the same day (SDT) is not permitted.

No. Transfer and switching will not affect the online redemption limit.

Your money will be credited on the next business day to your registered bank account at ASNB. If payment crediting is unsuccessful, the unit will be credited back into your unit trust fund account within 10 business days

Yes, you can. You can update your bank account details before performing the online redemption. There is an option button to update your bank account details.

Unit holders must ensure the account bank details are registered under your name, correct and active.

Your money will be credited on the next business day to your registered bank account at ASNB. If payment crediting is unsuccessful, the unit will be credited back into your unit trust fund account within 10 business days.

You can contact the ASNB Customer Service Centre at 03 - 7730 8899 for further assistance.

If you have received notification of successful transaction via SMS, your application had been accepted by ASNB for credit processing. However, if you still do not receive the redemption money within the processing period, it may be due to:

1. Incorrect bank account information
2. Use invalid bank account (e.g. third party account/joint account/e-wallet account).
3. Personal details at ASNB are different from the bank record (e.g. name/ personal identification).
4. Bank account does not exist or inactive.

Please ensure the account information provided is accurate and valid to avoid any delay in receiving your money.

No. Online redemption is not allowed for minor account.

You might have forgotten your myASNB Username or Password. Please visit myASNB portal (www.myasnb.com.my) and click Forgot Username and Forgot Password.

Any myASNB account that has been inactive for over 1 year will be dormant. You can contact the ASNB Customer Service Centre at 03 - 7730 8899 to reactivate it.

For such situation, you are advised to contact the ASNB Customer Service Centre at 03 - 7730 8899 immediately.

ASNB introduces this online money withdrawal facility in line with the Government’s call for financial institutions to make available digital transaction facility and to meet unit holders’ demand for more flexibility in managing their investment.

However, ASNB would like to advise unit holders to use this facility wisely and if possible, to only make the redemption when there’s a true pressing need.

Investments in unit trusts should be maintained as medium and long-term savings to provide investors with the opportunity to enjoy the power of compounding which enables their money to grow.